Case Study 1 - Service Audit for Manual Meter Reading Project

Purpose of the engagement is to verify complete process and controls in-place for Meter Reading and Bill Delivery (MRBD) and its data security are in place.

The Meter Readings and Bill Delivery (MRBD) application is an interactive native mobile application for reading and sending meter data from the field to the backend. The MRBD backend system analyzes and visualizes the data to improve and enhance the daily work and provides different reports to the management. The meter readers use the MRBD application monthly to read meters.

AISmart Conducted an Independent verification covering the below aspects and submitted a detailed Audit Report:

  • All Process flows
  • Verified if Data security controls are in place
  • Checked Operations controls
  • Verified Technology aspects 
  • Validated Application security 

During the process, AISmart’s team of experts had extensive interactions with personnel responsible for Technology , Operations and presented their findings.

This engagement required a thorough understanding of the domain and application for us to do a comprehensive job of what was expected.

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